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Cancellation & Refunds
Last updated: May 31, 2026. Review our conditions regarding order cancellation, return packaging, and processing times.
1. Order Cancellation Timelines
We process shipments swiftly to ensure speedy transit times.
- You can cancel your order within 4 hours of placement directly by reaching out to support.
- Once an order is handed off to logistics partners and marked as "Shipped", we cannot accept structural cancellations.
2. Return Eligibility and Conditions
Due to the delicate nature of infant accessories and child supplies, returns are subject to strict checks:
- Returns are accepted only for items received in a damaged state or if you received an incorrect product variant.
- You must raise a claim within 48 hours of delivery by sending unboxing video clips or photographs to [email protected].
- Items must retain all original tags, boxes, and manual wrappers.
3. Refund Disbursals
Upon receiving and verifying returned packages at our Hyderabad sorting facility:
- Approved claims will trigger a full refund directly to the original payment channel.
- Refund pipelines are processed via Razorpay and take 5 to 7 working days to reflect in your banking balance.
4. Help & Claims Assistance
For any queries concerning returns or refund states, drop a text via WhatsApp at +918688474613. Make sure to specify your unique 8-character Order ID (e.g. Order #LPARRTX8) for fast handling.